GP PATIENT SURVEY RESULTS JANUARY TO MARCH 2019

Survey Question Practice result City and Hackney average National Average
Percentage of patients who find it easy to get through to this GP practice by phone

 

83%

 

74%

 

68%

 Percentage of patients who find the receptionists at this GP practice helpful

 

85%

 

90%

 

89%

 Percentage of patients  who are satisfied with the general practice appointment times available

 

69%

 

69%

 

65%

Percentage of patients who usually get to see or speak to their preferred GP when they would like to

 

56%

 

45%

 

48%

Percentage of patients who  were offered a choice of appointment when they last tried to make a general practice appointment

 

65%

 

69%

 

62%

Percentage of patients who were satisfied with the type of appointment they were offered

 

68%

 

75%

 

74%

Percentage of patients who took the appointment they were offered

 

97%

 

94%

 

94%

Percentage of patients who describe their experience of making an appointment as good

 

74%

 

70%

 

67%

Percentage of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

 

74%

 

64%

 

69%

Percentage of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

 

 

80%

 

 

85%

 

 

87%

Percentage of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

 

 

82%

 

 

88%

 

 

89%

Percentage of patients who  say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

 

 

85%

 

 

87%

 

 

87%

Percentage of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

 

85%

 

93%

 

93%

 

Percentage of patients who  say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

 

 

85%

 

 

87%

 

 

87%

Percentage of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

 

85%

 

93%

 

93%

Percentage of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

 

93%

 

95%

 

95%

Percentage of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

 

 

84%

 

     

84%

 

 

86%

 

Percentage of patients who felt their needs were met during their last general practice appointment

 

95%

 

93%

 

94%

 OVERALL EXPERIENCE      
Percentage of patients who describe their overall experience of this GP practice as good

 

82%

 

83%

 

83%

Thank you to all the patients who took part in this survey. 

The Practice will work to improve the areas of the survey which needs improving and hopes this will be reflected in the next year’s survey.

The Practice will strive hard to continue providing excellent service.

 

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DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital

  1. Phone the surgery and explain to reception that you have an urgent problem
  2. Reception can then put you on the Duty Doctor list
  3. The Duty Doctor will ring you back within 2 hours
  4. The Duty Doctor will decide with you what you need, which could be:
  • Advice over the phone
  • An appointment at the surgery
  • A home visit if you are really not well
  • A referral to another service
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PPG Meeting

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Checking the Pulse

Please Click Here to view the December 2017 edition of our Patient and Public Involvement news from City and Hackney Clinical Commissioning Group (CCG).

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Dementia And End Of Life For Relatives

Please Click Here to view Dementia and end of life for relatives leaflet

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Stroke Information

Newsletter on Strokes

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Complaining Effectively in the NHS

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August – Summer 2016 Issue

Checking the Pulse

Patient and Public Involvement News

In this issue:

And more!

Click HERE to view the issue.

Fancy more CCG news? Please visit – http://www.cityandhackneyccg.nhs.uk/

You can also follow us on Twitter @CityHackneyCCG

We welcome all feedback, comments and questions. To talk to the PPI team or to submit content for the next issue of ‘Checking the Pulse’.

Please email CAHCCG.PPI@nhs.net or phone 0203 816 3227.

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May- Spring 2016 Issue

Checking the Pulse

Patient and Public Involvement News

In this issue:

And more!

Click HERE to view the issue.

Fancy more CCG news? Please visit – http://www.cityandhackneyccg.nhs.uk/

You can also follow us on Twitter@CityHackneyCCG

We welcome all feedback, comments and questions. To talk to the PPI team or to submit content for the next issue of ‘Checking the Pulse.

Please email CAHCCG.PPI@nhs.net or phone 0203 816 3227.

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Contact Details

Telephone: 0203 928 0555
Emergency out of hours: 111 (from 1st August 2018)

Please note: We are changing our telephone number to 0203 928 0555 after the 30th of January.
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