| Survey Question | Practice result | City and Hackney average | National Average |
| Percentage of patients who find it easy to get through to this GP practice by phone |
83% |
74% |
68% |
| Percentage of patients who find the receptionists at this GP practice helpful |
85% |
90% |
89% |
| Percentage of patients who are satisfied with the general practice appointment times available |
69% |
69% |
65% |
| Percentage of patients who usually get to see or speak to their preferred GP when they would like to |
56% |
45% |
48% |
| Percentage of patients who were offered a choice of appointment when they last tried to make a general practice appointment |
65% |
69% |
62% |
| Percentage of patients who were satisfied with the type of appointment they were offered |
68% |
75% |
74% |
| Percentage of patients who took the appointment they were offered |
97% |
94% |
94% |
| Percentage of patients who describe their experience of making an appointment as good |
74% |
70% |
67% |
| Percentage of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment |
74% |
64% |
69% |
| Percentage of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment |
80% |
85% |
87% |
| Percentage of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment |
82% |
88% |
89% |
| Percentage of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment |
85% |
87% |
87% |
| Percentage of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment |
85% |
93% |
93%
|
| Percentage of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment |
85% |
87% |
87% |
| Percentage of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment |
85% |
93% |
93% |
| Percentage of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment |
93% |
95% |
95% |
| Percentage of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment |
84% |
84% |
86%
|
| Percentage of patients who felt their needs were met during their last general practice appointment |
95% |
93% |
94% |
| OVERALL EXPERIENCE | |||
| Percentage of patients who describe their overall experience of this GP practice as good |
82% |
83% |
83% |
Thank you to all the patients who took part in this survey.
The Practice will work to improve the areas of the survey which needs improving and hopes this will be reflected in the next year’s survey.
The Practice will strive hard to continue providing excellent service.
